Support / FAQ
Questions, answered.
Find answers to common questions about your account, shipping, returns, and support.
Ordering
Do I need an account?
You can browse the catalogue without an account. Account features are used for order records and customer-specific details.
How do I checkout?
Add eligible products to the cart, review the order, enter the required checkout details and follow the payment instructions shown during checkout.
Why can a product be visible but not purchasable?
A product page can stay useful for catalogue information even when commerce controls are unavailable, restricted or temporarily paused.
Shipping
Where does Peak Pharma ship?
Shipping is available to Canadian addresses only. Orders to non-Canadian destinations are declined before preparation.
How long does shipping take?
Typical domestic transit is 2-5 business days once a parcel ships. Remote regions can run longer.
What does the box look like?
Orders leave in plain, unbranded packaging. The outside of the parcel does not list product names.
Is signature required?
Signature delivery is optional where supported and can be selected when available.
Returns
Can unopened products be returned?
Unopened, undamaged product can be returned within 14 days of delivery when seals and packaging remain intact.
What if a parcel arrives damaged?
Open a support request within 48 hours of delivery and include a photo so the issue can be reviewed against the order.
Are cold-chained items returnable?
Temperature-sensitive items are non-returnable once shipped because the chain has left Peak Pharma handling.
Products
Where do I find product facts?
Each product page carries the current brand, category, format, strength, quantity, packaging, price and availability where those fields apply.
Do Peak Peptides orders include supplies?
Peak Peptides peptide orders include BAC water and two sealed syringes where that package inclusion is current for the product record.
Where do documents live?
Available documents appear on the relevant product page. Contact Peak Pharma if you need more information.
Support
How do I contact Peak Pharma?
Use the Contact page for the right support path. Order-specific issues should stay attached to the account or order when possible.
Where are shipping and returns details?
Shipping and Returns each have their own page so policy details stay easy to find.
Still need help?
Get in touch with our team for more support.